Mentalsidewalk

Going to the doctor can be stressful, full of uncertainties and vague possibilities. It’s hard because most of us go to the doctor to find out things we can’t figure out on our own. We have to put our faith completely in the doctor, trusting our very health to his/her expertise and knowledge.

My recent trip to the physiotherapist was no different. I had made an appointment with Greg Smith from Kelowna Physiotherapist Associates As he was working on me, I asked Greg a question regarding an issue with my other leg.

He frowned thoughtfully, giving my leg a quick look. “Well, Fred,” he said with a slow nod. “I actually don’t know.”

For a moment, all I could do was stare. He didn’t know? How could my physiotherapist not know? I trusted him to know, I paid him to know.

He nodded again, collecting a breath before offering me a smile. “I’ll have to give it some thought while we take a closer look at your leg.”

It wasn’t the quick diagnosis I had been looking for, but as Greg conducted the rest of his examination, I realized it was the most reassuring answer he could give me. Sure, I didn’t know right away what was wrong with my leg, but I did know that I could trust my physiotherapist to be honest.

After all, Greg could have lied and could have made up anything. He could have planned five unnecessary tests to get more money out of me.

Instead, my physiotherapist kept his integrity and told me the truth. This honesty showed that he had my best interest at heart and that the answers he gave me were legitimate. When he did find the answer, I had no doubt that I could trust that as much as I could trust his initial uncertainty.

This lesson holds true in all businesses. No matter what you do, it is essential to be honest. Being a leader in the industry doesn’t mean you have all the answers. We’re all human, and as much as clients want to know everything at that moment in time, they also want us to be honest with our answers.

It’s a question we’re all likely to face in our business: what to do when you are unsure of the answer. Fortunately, we don’t have to know the answer. We just have to be honest, and that integrity will offer more to clients than false promises ever could.

Our clients do not expect us to know everything, but they do expect us to have integrity and be willing to take the time to source out the answers to their questions.

Fred Sakrari