For me life is a series of lessons put in front of us – our learning comes from looking back at how we reacted and responded to them. It is very easy to blow things out of proportion in our daily lives.
As many of you know I just finished the launch of my new book “Courage to be Naked”. I didn’t just want to release it I wanted to release it with a purpose. So because of all your support, we were able to put 25 new kids into supportive camps.
Anyway, back to what I was saying, life teaches us so many lessons and this book launch was full of them for me. From how amazing people are by their support right to the other end of the spectrum of how easily people walk away from their committed word of support.
The postal strike was one of these challenges. All in all there weren’t that many books that were lost or didn’t reach their destination, but one in particular didn’t. And yes, I was to be sued for $7.87. ha ha – Yes, I myself had a good laugh.

We will leave her name anonymous as the intent of this post is not to embarrass anyone but more so to take this as a lesson for all of us on how easily we transfer our struggles we might be facing in life on to others. I received a few e-mails that were escalating in severity from one lady who did not receive her free book and she was not impressed.
At first I was a little curious as to why someone would be so enraged about not receiving a free book. I took it as sort of a compliment, after all, she wanted my book so badly that she was angry at me for not having received it.
Being that there was a postal strike, I thought it was just delayed like a few others that had been sent. I sent a message back and told her I would look into it. I had found out that books in her location was talking a little extra time.
While I was sorting out the details with the distributor and Canada Post. I got an angry e-mail back -
“I have requested a refund as i have still not receivede my order. I have spoken to my lawyer and if I do not receive the refund in 10 business days you will receive a summons.”
- Her refund was for the cost of shipping a book.
A few things were going on in my mind.
1. The book was free and only shipping and handling was charged on the good faith that some of my recipients would donate to the cause.
2. She never even donated anything towards the children’s camps
3. What could cause someone to be so angry at such a small event in life.
4. This is a personal trainer where her main role is to help her clients feel good about themselves. Be it the fitness industry or any other, if we focus on making people feel good and being compassionate it is amazing the peace we can spread in their lives and ours.
I must admit for a few minutes I was both angry and disillusioned. I was trying to raise money for children, and now I was being threatened with a potential lawsuit over shipping and handling? I just felt I had better things to do.
Instead of the knee-jerk reaction of anger I responded with compassion. This person for whatever reason was going through something that I couldn’t possibly understand, and it made her lash out as a way of dealing with the feelings she was having.
By me reacting, I would be no better. Worse yet, all I would be doing is spreading the anger and pain instead of compassion.
So my genuine reply to her was:
“Here you go XXXXXX – Your credit card has been refunded as of August 3rd 2011 – They took a screen capture for your records.
We also just got notification back that the book was shipped and dropped off – so someone at your gym actually has your book as well as it was shipped to a gym….
We might see each other at the Can-Fit-Pro conference. Where I hope to have the opportunity to apologize for this inconvenience and stress all this has caused in your life.”
Yes, you read right – the book was actually shipped and delivered - probably being read by someone with sticky fingers even as I write this.
Here is the power of compassion. I received a reply back from her and I had to wonder if this was the same person.
“I will definitely stop by at the conference and I would love to meet you in person as I continue to be a fan of your work”
So if I had reacted to my knee-jerk response of initial annoyance, not taking into consideration her feelings or what she may be going through, I would’ve turned a fan into an enemy. And worse, spread anger instead of compassion.
In life we need to slow down enough to realize that we are all human and as human’s we at times need to vent our emotions onto others. When we do not take this personally and honor the people for where they are at that moment in time, we in turn honor our self.
……. She never said if she was going to drop the lawsuit though? : )
Always remember to be nice to everyone, especially those that need it.
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Do share below the times you struggled to be nice or humanly reacted
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